FAQs

Product

What are the wash care instructions for the clothes?

– Machine wash gentle cold or dry clean
– No bleach with chlorine agent
– Do not tumble dry, tumble dry low if needed
– Iron low
– Wash dark colors separately and first wash separately

Will the colour bleed?

Our colors do not run, but we encourage customers to wash dark color separately for the first time, just to be sure.

Will the garment shrink?

The garments have already been washed and will not shrink

What is the best way to iron our clothes?

For best results we strongly recommend to steam iron our clothes.

Do we alter or customize clothes?

We do not alter or customize.

Is Bamboo better than cotton ?

Bamboo is much more sustainable as a plant than cotton is. It requires 400 times less water to grow and little or no pesticides as compared to cotton. Bamboo as a fabric is much more breathable as well stronger than cotton is.

What are the qualities of the fabric?

– Much like wine, hemp ages very gracefully and gets softer after every wash
– It is mould and mild dew resistant
– It is a very breathable fabric, some of our customers claim they feel cooler than linen in our shirts

Cancellations and Modifications

What is Suscin Policy?

Order once placed cannot be cancelled. However, you can email us at [email protected] in case of any exceptions or modifications in the order and we would be glad to help you out.

Can I modify the shipping address of my order after it has been placed?

You can change the shipping address free of cost as long as the shipment is not dispatched from our warehouse. However you have to pay additional amount if your shipment is already dispatched from our location and is in transit. You can contact us at [email protected] for any such request.

How do I cancel my Order?

Order once placed cannot be cancelled, however, there are exceptions to this policy. You can write us at [email protected] for further details.

I just canceled my order. When will I receive my refund?

We do not have any refund policy. However in the case of any cancellations we can provide you with a credit coupon, which you can use to purchase any product of same or higher value.

Returns & Exchanges

What is Suscin Policy? How does it work?

At Suscin, we strive to provide you with best possible experience when it comes to clothing. However, if you wish to exchange a product you can write to us at [email protected] for further assistance.

How do I place an exchange request on suscin.com?

Kindly email us at [email protected] and we can proceed further with the request. The exchange is subject to stock available with us.

How long would it take me to receive the refund of the returned product?

Please note that we do not have a refund policy, however, we will be providing us a store credit which you can use to buy products in our website of the same or higher value.

How do I return multiple products from a single order?

Please ensure that you save the box in which you received the delivery, you can put multiple products inside it, secure it properly with clear tape/duct tape so that it doesn’t open during transit.

Does Suscin pick up the product I want to return from my location?

We have partnered up with multiple shipping providers so that we can arrange for a pickup from your location. Please ensure that you pack the products in the box provided, and secure it with duct/clear tape. We will send you few documents to print. Kindly handover the documents to the courier guy during the time of the pickup.

How do I cancel the order, I have placed?

The order once placed cannot be cancelled. However if you wish to get in touch with us you can write to us at [email protected] and explain us the situation. We will be happy to help you out.

How do I create a Return Request?

Kindly email us at [email protected] and we can proceed further with the request.