Refund, Exchanges and Cancellation
Our team is working really hard to enhance our customers experience every day.
As per our policy* we’ll deduct ₹159 in case of returns and ₹0 for first exchange only, next onwards will be chargeable as per return charges. Cancellation would be free of cost.
Kindly fill the form below to apply for refund or exchange.
Suscin endeavors to ensure that every transaction on our website is seamless and without any hassle. We take great care in delivering our products and adhere to the highest quality standards. If you’ve had an incorrect product delivered to you (product doesn’t match the item in the order confirmation), if you find that you’ve made an error with size (for clothing), or if the product you receive has a genuine quality/manufacturing defect then we will be happy to exchange your product for a replacement. All items can be exchanged/ returned within 7 days upon delivery of products. Items exchanged for the first time will be free of cost, upon any subsequent exchange the charges borne will be levied on the customer. If you’ve received a defective product and upon the same product or an alternative product of your choice failing to be in stock, we will be happy to, following a quality check, offer you a full refund which will be processed in 14 working days (after the product reaches us). The refund shall be made through online mode.
For returning the order we’ll deduct ₹159 from the total amount.
On order cancellation full refund would be provided and will be processed within 3-4 working days.